Julian Treasure studies communication, especially the skill of listening.
Listening is a habit. It takes intention. You have to relegate talking, justifying, telling and explaining to the back of the bus. You have to put listening up front.
Treasure uses the acronym RASA to describe the listening process. He says “rasa” in Sanskrit means juice. In other words, if you want to “juice” your communication process, you will “rasa”.
How is your listening? Is it juicing the communication on your team?
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.