The Importance of Communication

One area where we can continually improve is communication. I’ve spent a few days recently on an improvement venture in […]

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6S a Good Tool for Improving Our Facilities

I have seen tremendous efforts on 6S in our operations since we began to implement “lean” techniques. The 6S’s are: […]

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The Importance of Attitude

Our colleague Romana Straley, our HR Pro in Butner who also translates this note into Spanish every day, sent this […]

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Becoming Indispensible to Customers

Today, I had the honor of being part of a customer panel for Insurance Office of America, who handles our […]

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Being Open to Ideas from Everyone

The best ideas don’t always come from the guys in the office or from the people in charge. Once upon […]

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Be Willing to Question Our Processes

I was sitting with some guys talking about ways to help “lean” catch on. One of the things said was […]

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Opportunities in Our Corners

I just completed a tour in Butner. They were showing me lean projects, which are extensive. Very impressive. Take a […]

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An Engaged Team Yields Superior Customer Satisfaction

There is a business theory that says that if a company focuses on building an “engaged” workforce, the bottom line […]

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Teams with “Pride” Win

A note in the locker room of the Miami Heat, a National Basketball Association team, says this: “When two teams […]

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Leadership Advice from the Coca-Cola Scholarship Dinner

Last night I was fortunate to attend the Coca-Cola Scholarship Foundation dinner in Atlanta. Our host was one of our […]

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