Being Indispensable to Our Customers

If your customer can live without you, they eventually will. That was the headline of an article I saw the […]

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Good Advice from a Commencement Speech

It’s the season for commencement addresses. Colleges are wrapping up and famous people are being called upon to share inspiring […]

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Trying New Things

Traveling to a foreign country reminds me of the stimulation of trying something new. When you are in a strange […]

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Mission Trip This Week

I’m in Antigua, Guatemala this week serving on a mission team from an organization called Faith in Practice. It’s not […]

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Listen First to Understand

Emily Schirpke of New London sent this to me today. (By the way, I’m always glad to receive your feedback.) […]

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It’s Not Always “Black and White”

At the Wal-Mart Sustainability Conference, I sat in on a session where vendors stood up to talk about success stories […]

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“Lean” Will Be a Constant Factor

I’ve been in Bentonville, Arkansas for a Wal-Mart sustainability conference. Sustainability has become a big word and Wal-Mart has embraced […]

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Observations on Leadership

I’m spending the day with some of our colleagues watching the Chick-fil-A Leadercast. It’s a day-long program of speakers crossing […]

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National Day of Prayer

Today is the National Day of Prayer! It comes the first Thursday of every May and its purpose is to […]

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The Importance of Communication

One area where we can continually improve is communication. I’ve spent a few days recently on an improvement venture in […]

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