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Howe Q. Wallace

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Tips on Giving Feedback

Daily with HQ Note from December 29, 2011 I found a management tip by Harvard Business Review on “giving feedback” that I would like to share with you. Here are the guidelines: Be specific. Feedback needs to be actionable. Use concrete examples to back up your conclusions. Avoid generalized character attacks. Instead, describe the behavior. (My thought: We usually classify the people around us simply. Good, bad. For us, against us. Friend, enemy. Thus, our feedback tends

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Podcast “Invisibilia”

I was exposed to a podcast called Invisibilia which had a recent episode called The New Norm. In the podcast, there was a segment describing an oil rig, one of the most dangerous work environments that exist. It turns out that the manager engaged a leadership activity in encouraging the teammates on the rig to develop a different mental approach to the work. The standard approach modeled was very macho. The crew members were expected

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“The primary purpose of a business is to create value for the customer.”

David Salyers was a student I knew at the University of Georgia when I worked there in 1979 and 1980. When he left Georgia, he took a job at a hot new fast food chain in Atlanta called Chick-Fil-A. He has been there over 30 years and is now the Vice President of Marketing. David was one of those students you could predict that would do well. In addition to being successful in business, he

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“Knowing is not enough; we must apply. Being willing is not enough; we must do.”

“Knowing is not enough; we must apply. Being willing is not enough; we must do.” Leonardo Da Vinci Leonardo Da Vinci was a talented, accomplished man. Most of us know him as a painter. The Mona Lisa and The Last Supper are two of his most famous works. However, he did so much more. He sculpted. He invented. He studied the stars. He studied birds. He conceived ideas flying of machines. He conceived ideas of

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Misuse of Penalties (MOP)

The third effect of stress according to Dr. Jennings alerted us to “Misuse of Penalties” (MOP). It’s a logical outcome. With our perception distorted, we read events wrong (HEA) and we filter information wrong (HTF). Then we react. MOP warns us against overreacting. Our reactions can be swift. The sanctions we use don’t fit the situation. We use harsh words when listening would be better. We impose penalties where good teaching and correction would improve.

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Heightened Tendency to Filter (HTF)

The second effect of stress according to Eugene Jennings is a Heightened Tendency to Filter (HTF). Jennings says that when we are under stress, we are prone to listen and to process information selectively. This “filtering” occurs because when we are stressed, we tend to listen for things that will relieve the stress. I had an experience a couple of years ago. I received a medical diagnosis I wasn’t expecting. The doctor did a great

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I learned about the effects of stress on individuals and organizations

I learned about the effects of stress on individuals and organizations from a teacher named Eugene Jennings. He outlined three. I’m going to take one at the time. One is called a “Heightened Event Awareness” (HEA) Jennings said that when we are under stress, we tend to attribute to events greater importance than they may deserve. Here are a couple of examples: You are feeling stressed and anxious. You get a call from your child’s

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“Emotional Intelligence Quotient”?

How high is your “Emotional Intelligence Quotient”? EQ is the people side of IQ (intelligence quotient). If people with high IQ do math better or are better scientists, people with EQ seem to have more command of themselves and relate better with others. Once upon a time, IQ was one of the most common measurements used to predict how someone might perform. The concept of EQ has broadened the evaluation criteria. More often now folks

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Well Done!

I receive copies of sales notes from our salesmen every week. Those notes include stories about things that go wrong and things that go well with customers. First off, the things that go right out number the things that go wrong. On the occasion things go wrong, our efforts to resolve issues are substantial. Our sales team comes up with good fixes and our production folks work hard and decisively to make things go well.

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Look. Listen. Love.

Rick Warren, a preacher who is famous for his book A Purpose-Filled Life, spoke this week on racism. From his point of view, God created races, so diversity is good. Got to admit that I haven’t considered that point of view. He coached the listeners on strategies for eliminating racism. Look beyond the surface. He noted that we each are prone to stereotypes and frequently arrive at conclusions which don’t stand the proof of time.

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PalletOne CEO Howe Wallace
PalletOne Inc.
Company President, Howe Q. Wallace

Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.

 

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Articles About Leadership

THE JUICE IS WORTH THE SQUEEZE

“Everything you want is on the other side of ‘hard’.” – CJ McCollum, NBA player McCollum is a story of overachievement.  He was undersized.  Played college basketball at a non-descript school.  Was a long shot to be an NBA player but worked his way to being a first-round draft pick and was a solid star in his 10th year in the league. I heard him describe his approach to the game and his development on a podcast called

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POSITIVE FEEDBACK

HAPPENING TO THE WORLD – A SATISFYING WAY TO LIVE

PalletOne leaders “happen to the world.” What does that mean? A PalletOne leader is confident. Each situation creates an opportunity for service and contribution. We are talented and put those talents to work. We see those around us as having talent. We seek to unlock it. We realize that we can be called upon to take the initiative to improve things at any moment. We act when the situation calls for it. We inspire through

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SUFFERING AND CHALLENGES

“Weep, trust, pray, think, shift, hope, grow. Ways to handle suffering.” – Tim Keller Tim Keller was a preacher from New York City. He passed away in 2023. I followed him on Twitter because he tweeted profound thoughts like the one above. You don’t exit life without tough things happening to you. It’s a fact. None of us are exempt. In specific order, Keller gave us seven verbs to consider when challenged: Weep – It’s

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