Every organization is subject to having people who can drain energy from the team. Author David Salyers says there are three types: victims, naysayers and know-it-alls. I hadn’t thought much of the classification, but have noticed it since learning these designations. Victims take problems personally. Rather than work to solve the problem objectively, they get mired down with it. The victim feels “put upon” by the problem. He sees the problem as proof the world

“Patience isn’t naive. It doesn’t ignore misbehavior. It waits. It listens. It’s slow to boil.” – Max Lucado Patience is a virtue worth cultivating. So often we respond to frustrating things with impatient words and actions. Impatience frequently causes us to move to premature solutions or half-baked plans. Or maybe it forces you to quit too soon. Patience allows for many things: More options as you stop to consider. More learning as you try different