Daily with HQ

Notes from PalletOne CEO Howe Wallace

PalletOne CEO Howe Wallace writes a daily note to the company’s 1,000+ manufacturing employees with the goal of keeping teammates informed, connected, engaged and motivated. These notes contain ideas and observations to help teammates address the challenges they face in the workplace and serve as a forum for establishing the company’s culture and values. A selection of these notes is shared here.

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“Problems don’t age well.”

One quote I repeat often is by Jamie Dimon, the CEO of  JP Morgan Bank who says “Problems don’t age well.”

When I heard it, I took it to mean that if something is bothering me or I see a problem, I need to form a plan to address it sooner than later. Because if I don’t, it won’t go away and will only get worse.

Dealing promptly with an issue is not an invitation to be impulsive.

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Posted in: Motivation, Uncategorized

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“We return to joy.”

“We return to joy.” Ken Schmidt, Harley Davidson

Schmidt was the guest speaker at the National Wooden Pallet and Container Association last week.

I jotted his quote down about “returning to joy.”  He was reminding us of the employment and customer experiences.

If you work for me, I should concentrate on making the experience meaningful, even joyful. If I don’t, you will be easily attracted to another spot. It’s hard to build excellence if you aren’t motivated to return.

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Posted in: Inspiration, Motivation, Uncategorized

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We want to have a good reputation

I listened to a talk today by Ken Schmidt, the communications director who helped Harley-Davidson out of bankruptcy in 1985 and helped it become the colossus it is today.

He suggested every person or organization has to answer three questions.

What are people saying about me/us?

What do we want them to say?

What are we doing to get them to say it?

It’s a unique set of questions.

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Posted in: Customer Service, Inspiration, Leadership, Motivation, Uncategorized

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It Happens To All Of Us

It happens to all of us.

We will be working on a team, and there will be someone who gets on your “last nerve.”

You want to go fast.  He wants to go slow.

You want to decide.  He wants to discuss and study a bit more.

You want to get down to business.  He wants to spend some time talking about the game last night.

You are fast and loose. 

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Posted in: Motivation, Teamwork, Training, Uncategorized

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Want To Be A Leader?

I’m not sure what your ambition at work is, but you could have the desire to be promoted to a leadership position.

If that is so, you may make the mistake that many do of pushing and promoting your ability to lead. While leadership is an important skill/trait, less experienced folks are often guilty of overemphasizing their leadership ability.

I read an article by recruiter Jeff Kavanaugh. He said that those who desire promotion would demonstrate their potential in four different ways:

They are professional.

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Posted in: Improvement, Inspiration, Leadership, Motivation, Teamwork, Training, Uncategorized

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Good Lives Are Created, Not Awaited!

Good lives are created, not awaited”-Jonathon Fields

An author and speaker, Fields hooked me with that statement. Whatever verb you use: “create,” “author,” “design”- the mindset to make a better life happen is necessary for it actually to happen.

We are each gifted with some ability and talent to put to work. We have choices about how we employ those gifts. Fields say the more we work to employ them, the more we will be satisfied with our lives.

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Posted in: Inspiration, Leadership, Motivation, Uncategorized

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Drifting to Greatness

“Nobody- no one, no team, no family, no business, no organization-drifts to greatness.”

I hope it’s been a good week for you.

As you reflect upon it, I hope you can point to the ways where things improved. Perhaps there was progress on a goal. Perhaps there was a relationship that advanced. Perhaps there was a better habit you incorporated or a bad one you ditched.

Because, if you can’t point to something,

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Posted in: Improvement, Inspiration, Motivation, Uncategorized

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We talk about “lean” at PalletOne.

We talk about “lean” at PalletOne. It occurs to me that many of you weren’t here when it was first introduced.

“Lean” companies believe that customers only want to pay for “value”.

They further believe that the way to “value” is to eliminate any waste that is associated with producing the product.

A good way to think about waste is whether there is wasted time, wasted material or wasted motion.

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Posted in: Lean, Motivation, Uncategorized

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Keeping up with pace of change in today’s world is a challenge.

Keeping up with pace of change in today’s world is a challenge. If you don’t work at it, it will pass you by.

Here are six strategies for keeping your mind sharp to engage in the world of change:

  1. Read books

I was blessed to be raised to read. Many are not these days. Books are a constant source of stimulation. I get many new ideas from reading.

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Posted in: Communication, Improvement, Inspiration, Leadership, Motivation, Uncategorized

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There Are Two Kinds of People

There are two kinds of people: those who believe they make things happen.  The other believes the world happens to them. At PalletOne, we want to help you to believe you “happen to the world.”

A University of Florida psychologist Tim Judge has studied those who believe they “happen to the world” and discovered they get better results:

They sell more.

They give better service.

They adjust to change better.

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Posted in: Inspiration, Leadership, Motivation, Teamwork, Uncategorized

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