Daily with HQ

Notes from PalletOne CEO Howe Wallace

PalletOne CEO Howe Wallace writes a daily note to the company’s 1,000+ manufacturing employees with the goal of keeping teammates informed, connected, engaged and motivated. These notes contain ideas and observations to help teammates address the challenges they face in the workplace and serve as a forum for establishing the company’s culture and values. A selection of these notes is shared here.

Learn more about PalletOne, the nation’s largest new pallet manufacturer.




TEAMS WORKING TOGETHER FUEL CONTINUOUS IMPROVEMENT…

Elite teams work on getting better.  The teams do it on their own accord.  They find the motivation from within to stretch their ability and results.

In our operations, we have hundreds of small teams.  We believe our company works better when each small team creates an agenda for improvement.

There are five areas that can be the fuel for improvement.

Safety.  It’s job one.  To consider how, where and when accidents occur in your area and take corrective steps to eliminate the accidents is a good area for improvement.

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MAKING EACH DAY COUNT IS A GREAT TARGET!

Keith Warren shared this with me today.  It is said that Alabama Hall of Fame Coach Bear Bryant carried it and read it daily:

This is the beginning of a new day.

God has given me this day to use as I will.

I can waste it or use it for good.

What I do today is very important because I am exchanging a day of my life for it.

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COMMUNICATION IS IMPERFECT…

If you are around me much, you know I latch on to phrases and use them to illustrate a point.  I’ve used one several times in the last few days, so I’m prompted to share it with you: “No matter how thin you cut it, there are always two sides.”

In my role of CEO, occasionally folks bring me disputes to resolve.  Someone will contact me and tell me a grievance.  More times than not,

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ARE YOU A GOOD LEADER?

A popular point at our leadership training is –  People don’t quit companies, they quit bosses. 

 

For each of us, our perception of the company where we are employed is influenced heavily by the leadership we encounter.  Our enterprise isn’t a name or a product as much as it is the people we encounter. 

 

When I saw the following on LinkedIn, it caused me to reflect on our training to leaders. 

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ARE YOU ALWAYS LOOKING FOR WAYS TO GET THINGS DONE?

“In order to be a winner, you have to look for ways of getting things done and not for reasons why things can’t be done.  People who live with excuses have things that can’t be done hovering around them all the time”.  Mike Krzyzewski, Hall of Fame basketball coach

This is a “happening to the world” statement.

What needs to be done?  What can be done?  How do we change things to make this better?

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“TRYING” TAKES COURAGE…

Robert Redford, the great actor, has a new movie out and he says it will be his last.  The announcement has created several interviews on television.  In one, he shared a quote that has inspired him through the years:

“For us it’s only the trying, the rest is not our business.” T.S. Eliot

Eliot’s quote reminds us the importance of taking the initiative in matters.  Until you try, you never know what the result.

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TEAMMATES MUST TEACH EACH OTHER…

Are your teammates committed to quality work?

That’s one of the questions on our annual survey.  The idea is that if everyone is highly committed to quality work, the company is likely to be at the top of its class when it comes to competition.

As CEO, it’s easy for me to write this and encourage your commitment to quality work.  But, I was reminded on a tour last week how little I have to do with it.

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FEEDBACK MAKES A DIFFERENCE…

Did you receive feedback in the last seven days?

Great organizations are built on culture.  Quality communication exists in every significant culture.

One of the best communication tools we have is the feedback we give and receive.

Do you routinely give feedback?  Upon reflection, most of us realize we could do more.

Most of us do feedback silently.  Here’s what I mean:

I have people in my life who I love and respect. 

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LEAD WHERE YOU STAND…

“Leadership is not about a title or a designation.  It’s about impact, influence and inspiration.  Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire teammates.”

Many words have been used to describe leadership and leaders.

Manu Ginobli had a long career as a basketball player with the San Antonio Spurs.  He was a key player on a number of championship teams. 

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INSPIRING OUR TEAMMATES…

“Leadership is not about a title or a designation.  It’s about impact, influence and inspiration.  Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire teammates.”

Many words have been used to describe leadership and leaders.

Manu Ginobli had a long career as a basketball player with the San Antonio Spurs.  He was a key player on a number of championship teams.

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