Daily with HQ

Notes from PalletOne CEO Howe Wallace

PalletOne CEO Howe Wallace writes a daily note to the company’s 1,000+ manufacturing employees with the goal of keeping teammates informed, connected, engaged and motivated. These notes contain ideas and observations to help teammates address the challenges they face in the workplace and serve as a forum for establishing the company’s culture and values. A selection of these notes is shared here.

Learn more about PalletOne, the nation’s largest new pallet manufacturer.




Practicing 10,000 Hours

I wrote about the idea that practicing 10,000 hours on purpose and with instruction is a path to mastery. The idea is that hard work can beat out talent.

The founder of Amazon Jeff Bezos offers a variation on the theme. He differs with the idea that 10,000 hours of practice is the key. He thinks experimenting 10,000 times will yield amazing results.

According to Bezos, while 10,000 hours of practice can help you refine skills and gain insight through repetition,

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Posted in: Customer Service, Improvement, Inspiration, Motivation, Strategy, Teamwork, Training, Uncategorized

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Organization Coach

There is a common perception these days that the path to mastery includes putting in 10,000 hours of practice.

The theory includes a couple of qualifiers.  The 10,000 hours is best when the practice is the focused as compared to going through the motions. Focused means striving with specific improvement in mind. The 10,000 hours are also more effective when a “coach” is involved. Someone who watches. Someone who guides. Someone who challenges.

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Posted in: Communication, Improvement, Inspiration, Leadership, Motivation, Production, Quality, Safety, Strategy, Teamwork, Training, Uncategorized

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“Tour Ready”

I’ve been attending a national pallet meeting and plant tour this week. Several hundred have gathered in Houston, TX. We were able to see three pallet plants and a logistics operation.

Tours are a great unifier. When they are well done, the whole plant gets a lift. The tours remind everyone that their jobs are interesting to others and there is pep in the steps of the participants.

In our organization,

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Posted in: Customer Service, Inspiration, Leadership, Safety, Teamwork, Training, Uncategorized

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“Weep, trust, pray, think, shift, hope, grow. Ways to handle suffering.”

“Weep, trust, pray, think, shift, hope, grow. Ways to handle suffering.” Tim Keller

Tim Keller is a preacher from New York City. I follow him on Twitter because he sends out profound thoughts like that above.

You don’t exit life without tough things happening to you. It’s a fact. None of us have met anyone who has been exempted from a challenge.

Keller gives us seven verbs to consider when challenged.

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Posted in: Improvement, Inspiration, Leadership, Motivation, Uncategorized

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“Focus on building a track record of success, and people will keep betting on you.”

“Focus on building a track record of success, and people will keep betting on you.”

I was reading an article by Adam Bryant, a columnist from the New York Times. For 10 years, he’s written a weekly column where he interviews a CEO and describes what he learns. He is wrapping up this series and is moving on to something else. He wrote his last column yesterday.

Since it was his closing address,

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Posted in: Improvement, Motivation, Teamwork, Uncategorized

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Are you a giver or a taker?

“If you’re not BRINGING energy and competitiveness to your teammates, you are then TAKING it away from them. Each person controls that daily.” Tom Crean

What’s your reputation? What’s your record?

Do you contribute to your team’s success? Every day? Every play?

Are you consistent? Give your best every day?

Jon Gordon says that teammates who rob energy or competitiveness are like vampires. They suck the life from a team.

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Posted in: Improvement, Leadership, Motivation, Teamwork

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Introducing Choices & Participation

I was at my post last night handing out Halloween candy.

My wife secures the candy.  She likes those variety bags with different choices.

My method for handing out candy is to put the tray out in front of each participant and let that person pick. Most kids left to their own choice took one piece, said thank you and moved on.

Here’s something I noticed.  A half dozen times during the course of the evening,

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Posted in: Improvement, Leadership, Motivation, Teamwork, Uncategorized

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How To Be Happy at Work

A favorite author on mine, Annie McKee, has a new book out called How To Be Happy at Work.  According to McKee, one of the keys to being happy at work is to approach your vocation with purpose.

Now, as a CEO, this book reminds me that to do my job as well as I can, I must work to create an environment where you can achieve purposeful work.  At the same time,

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Posted in: Improvement, Inspiration, Leadership, Motivation, Training, Uncategorized

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Double your chances!

I heard an expert today from the Gallup organization, a leading polling group. His name is Brandon Busteed.

Among the topics Gallup polls people about is quality of life. Their method is to ask dozens of questions, compare the answers to the results actually achieved by the respondents and identify the questions and answers which predict the reliable results.

Busteed shared the question when answered 5 on a scale of 5 that predicted well being and satisfaction.

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Posted in: Improvement, Motivation, Training, Uncategorized

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“Hard jobs are made easier with support.”

“Hard jobs are made easier with support.”

Your job is hard. I know it. I see it.

We emphasize our culture because it builds in support.

We ask you to become engaged with your team. If you see your colleagues as teammates, you will be more likely to lend a hand, offer advice, teach the uninitiated, offer encouragement.

For you to be engaged is an investment. You can draw satisfaction from helping.

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Posted in: Leadership, Motivation, Training, Uncategorized

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