Daily with HQ

Notes from PalletOne CEO Howe Wallace

PalletOne CEO Howe Wallace writes a daily note to the company’s 1,000+ manufacturing employees with the goal of keeping teammates informed, connected, engaged and motivated. These notes contain ideas and observations to help teammates address the challenges they face in the workplace and serve as a forum for establishing the company’s culture and values. A selection of these notes is shared here.

Learn more about PalletOne, the nation’s largest new pallet manufacturer.




Uncontainable

Uncontainable is a book by Kip Tindell who founded a company called The Container Store. He shared a principle that struck a chord with me.

“Intuition does not come to an unprepared mind. You need to train it before it happens.”

This heightens the importance of each of us continuing to learn new stuff. If you don’t have a program designed to continue to be exposed to new ideas and new approaches,

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Posted in: Motivation, Uncategorized

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Company Survey

At a recent industry meeting, there was great concern about the difficulty of finding suitable teammates. Positions are unfilled around the country.

It occurs to me as I listen to these concerns that I’m glad that we have a jump on this challenge. A couple of years ago, we began to survey everyone who works in our company annually. We ask these questions:

Do you know what’s expected of you? People who are clear on what’s expected know how they fit in and the importance of their contribution.

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Posted in: Improvement, Leadership, Motivation, Quality, Teamwork, Training, Uncategorized

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Business Concept

Here’s a business concept you should consider: everyone in an enterprise has customers.

You either serve the paying customer directly or you serve someone who serves that customer.

So, who are your customers?

I heard a consultant recently say: a key value that we provide to a customer is the “time” we save the customer. Interesting thought: how does your activity with your customer save them time?

Deliver your product or service on time,

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Posted in: Customer Service, Improvement, Inspiration, Uncategorized

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Leadership

Leadership isn’t for the select few at the top. In highly effective organizations, there are leaders at every level. David Marquet

Are we highly effective?

I believe in the quote above.

All of us are smarter than one of us. Given any specific problem or situation, the chances are that the person with the title isn’t the best person to decide.

I’m the CEO. I know very little about machinery.

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Posted in: Improvement, Leadership, Motivation, Uncategorized

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Being or Becoming a Leader

I heard Erwin McManus give an inspiring speech on being or becoming a leader.

As I describe his take on the topic, perhaps you will recognize some of traits.

First, show up. The opportunity to lead doesn’t come to you. You go to it. You have to be in the arena where leadership is needed to become a leader.

Second, nominate yourself. When I find myself in a new setting,

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Posted in: Inspiration, Leadership, Motivation, Quality, Teamwork, Training, Uncategorized

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Run Towards Expectation

“Run towards expectation, run towards pressure, and you have a better chance at success.” – Joe Maddon, manager of the Chicago Cubs.

Most of us start the work day hoping it will be easy. It’s human nature.

If you’re fortunate, problems won’t find you. Another day. Another dollar.

Maddon suggests there is a better way.

He points us to expectation and pressure. He reminds us that high expectations create accountability.

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Posted in: Improvement, Inspiration, Leadership, Motivation, Teamwork, Uncategorized

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“Relationships fail when there is criticism, contempt, defensiveness, and avoidance.”

“Relationships fail when there is criticism, contempt, defensiveness, and avoidance.”

This study was done where researchers watched couples interact. They would make a prediction about whether a relationship would survive.

The four factors they noticed that predicted relationship failure are:

  1. Criticism-when critical words freely flowed. Criticism without restraint. Criticism not thoughtfully offered. Criticism which damns and condemns rather than targets improvement.
  2. Defensive-when candid communication would evoke defense versus openness to understand
  3. Contempt-when one person had strong adverse feelings about behavior or character traits of another and demonstrated it.
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Posted in: Improvement, Inspiration, Leadership, Motivation, Uncategorized

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What more can I do?

Here’s a good question  to start each day:

What more can I do?

You can apply it to any situation. Your marriage. Your parenthood. Your health. Your job. Your team. Your faith. You name it.

The question causes pause for reflection. You must stop and consider “what.” Your “what” is your target.

You must establish a concept of “more.” How will your effort be different? How will it be better?

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Posted in: Improvement, Inspiration, Leadership, Motivation, Uncategorized

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Work Harder!!!

“Everyone says to work harder but to work harder; you have to care more!” Jon Gordon

Of course, working harder means caring more.

The famous country song wails about what happens when “you give a damn is busted.”

Not caring is the seed of relationships ending.

Not caring is the reason businesses fail.

Not caring is the source of injuries.

You don’t use all your muscle when you don’t care.

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Posted in: Leadership, Motivation, Uncategorized

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Interesting Rather than Bored

I was talking with a young friend who was working for her dad at an insurance office. She said that she would like to find something different because insurance is “boring.”

I thought about it and reminded her: “you know, being “bored” is a choice. You can choose to be “interested” instead. “

Here’s my thought process. If you have to be someplace, choose to be mentally engaged. Spend your time on the job learning what there is to know about.

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Posted in: Improvement, Leadership, Motivation, Uncategorized

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