Daily with HQ

Notes from PalletOne CEO Howe Wallace

Social transformation follows personal transformation

“When you learn about successful principals, you keep coming back to the character traits they embody and spread: energy, trustworthiness, honesty, optimism, determination. We went through a period when we believed you could change institutions without first changing the character of the people in them. But we were wrong. Social transformation follows personal transformation.”

This is a concluding comment on a David Brooks column about school leadership. Turns out that recent studies indicate the quality of the principal will likely determine whether a school improves.

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Posted in: Customer Service, Inspiration, Leadership, Motivation, Teamwork, Training, Uncategorized

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

Better or worse?

One of the questions you are asked each year in our annual plant survey is whether you are clear about what is expected of you.

Years ago, when I was an HR Pro, I worked with supervisors and managers to find a way to summarize what we look for from our employees.  We came up with a list of 10 Commitments that we would like each team member to embrace. You may have seen them printed up somewhere in your facility.

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Posted in: Customer Service, Improvement, Inspiration, Leadership, Lean, Motivation, Production, Safety, Strategy, Teamwork, Training, Uncategorized

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

100% Uptime

One of the questions you are asked each year in our annual plant survey is whether you are clear about what is expected of you.

Years ago, when I was an HR Pro, I worked with supervisors and managers to find a way to summarize what we look for from our employees.  We came up with a list of 10 Commitments that we would like each team member to embrace. You may have seen them printed up somewhere in your facility.

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

“Customer Quality”

One of the questions you are asked each year in our annual plant survey is whether you are clear about what is expected of you.

Years ago, when I was an HR Pro, I worked with supervisors and managers to find a way to summarize what we look for from our employees.  We came up with a list of 10 Commitments that we would like each team member to embrace. You may have seen them printed up somewhere in your facility.

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

On Time and Quick Start.

One of the questions you are asked each year in our annual plant survey is whether you are clear about what is expected of you.

Years ago, when I was an HR Pro, I worked with supervisors and managers to find a way to summarize what we look for from our employees.  We came up with a list of 10 Commitments that we would like each team member to embrace. You may have seen them printed up somewhere in your facility.

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Posted in: Business Climate, Communication, Customer Service, Improvement, Leadership, Motivation, Teamwork, Uncategorized

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

“Safety Freeze”

One of the questions you are asked each year in our annual plant survey is whether you are clear about what is expected of you.

Years ago, when I was an HR Pro, I worked with supervisors and managers to find a way to summarize what we look for from our employees.  We came up with a list of 10 Commitments that we would like each team member to embrace. You may have seen them printed up somewhere in your facility.

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Posted in: Customer Service, Improvement, Strategy, Teamwork, Training

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

10 Commitments

One of the questions you are asked each year in our annual plant survey is whether you are clear about what is expected of you.

Years ago, when I was an HR Pro, I worked with supervisors and managers to find a way to summarize what we look for from our employees.  We came up with a list of 10 Commitments that we would like each team member to embrace. You may have seen them printed up somewhere in your facility.

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Posted in: Customer Service, Inspiration, Leadership, Motivation, Strategy, Teamwork, Training

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

Good Habits

A follow up on our discussion about habits yesterday. Sometimes “good habits” get stale.
Yep. You develop a habit. You crank it into your schedule. You do it daily. You’ve done it for years. But, it quit working for you.
A workout routine that has quit developing you. An eating habit that loses it’s taste. A work process that was good once but has drifted behind because there are new methods or insights.

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

“Pain Points”

What are the “pain points” of doing the business with us?  What are the “pain points” of doing business with you? What are the “pain points” you deal with each day?

Being “easy to do business with” is a guaranteed success strategy. “Pain points” are what you attack to make it easy to do business.

We were talking about customer service issues that we face in the retail centers we serve with treated lumber.

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Posted in: Business Climate, Customer Service, Leadership, Motivation, Quality, Teamwork, Training, Uncategorized

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

It’s Cold

In case you didn’t notice, it’s cold.

The last couple of days, every employee in our company has gone to work in freezing weather. Snow has been deep. Roads are icy. Lumber sticks together. Hydraulics freeze. Plain and simple, it’s an icy mess out there.

It’s a measure of your dedication that you show up. You accomplish the best you can. You meet the customer needs.

Days like these reinforce the gratitude I feel for your contribution to our enterprise.

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Posted in: Customer Service, Inspiration, Motivation, Uncategorized

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