IN HONOR OF VETERANS DAY…

In honor of Veterans Day… Took a sacred walk last week, Thursday, November 7th with my family.  We were visiting Normandy, France which is the site of the D-Day Invasion.  Historians say D-Day changed the course of World War II and history as we know it. This happened 75 years ago.  As the distance grows from the date of this monumental effort, the generations of today may be losing the thread on this event and […]

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“PALLETS MOVE THE WORLD”

The PalletCentral Magazine, the publication of the National Wooden Pallet and Container Association recently published a report on the economic impact of pallets. Here are some facts to know: The pallet industry has experienced seven straight years of growth, rebounding from The Great Recession of 2008-9. As of 2016, our industry employed more than 67,000 workers, PalletOne employs more than 1000 of these workers.  The output value of our industry is $10.7 billion.  There are […]

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LEARNING – IMPLEMENTATION – TEACHING

“Get it. Got it. Give it!” Was listening to pastor Rick Warren talk about growing spiritually. He said those of us who are growing are doing these three things. “Get it” is the learning stage.  We read books.  We ask questions.  We stay open to upping our game.  If we are improving in life, we are open and “getting” more to build upon. “Got it” is the implementation stage.  It’s one thing to be exposed […]

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POSITIVE RELATIONSHIPS AND CONNECTIONS…

In the book “The Second Mountain”, author David Brooks says – “the key to strong communities is every member maximizing positive relationships and connections.” Of course, it is the key! I think why he says it deserves consideration is for encouraging community members to increase their number of contacts. If you are like me, you’re passive on the contact activity.  I can very easily stick my nose in a book, plop down in front of […]

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The Real Meaning Of Trials We Encounter

On the road this week.  A smattering of visits with customers, colleagues, partners and plants. Picked up a few phrases to share: From reading about a press session Georgia football coach Kirby Smart conducted before the preseason kicked off.  He says his team defines its culture with two words: “Do more!” While Georgia has achieved success, they have fallen short of their championship goal.  Smart says the statement is simple, memorable and captures all that […]

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NOW THIS IS CUSTOMER SERVICE…

One of the sayings I learned early in my pallet career was: “The customer signs our paycheck.” A large pallet segment for us are tomato packers.  One of our sales reps manages that market sector for us.  We manufacture tomato pallets for packing operations from the very tip of south Florida all the way up the eastern seaboard to Virginia and Maryland.  We also get into Tennessee. Tomatoes are grown in warmer climates, so the […]

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WHEN COMPETITION IS HARDER…

“When opportunity is knocking, don’t complain about the noise.” –  Chad Veach Progress, growth and/or learning doesn’t come easy.  You don’t sit down to a piano and begin playing.  You don’t pick up a nail gun and start nailing. Whatever comes easy to you, eventually, you get to the point where the next step comes harder.  The next skill is more intricate.  The next concept more complex. The competition is harder.  You discover there is […]

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DIRECT, SIMPLE, QUICK…THAT IS A COMMUNICATION STRATEGY THAT WORKS.

There was a study of email behavior at a large company.  The study determined that email behavior was a predictor of customer satisfaction. We all have customers.  Some are paying customers, those that buy our products.  Others are internal customers, those that count on us to help them get their jobs complete. Here’s what the study found: Customers want a direct response.  Delays because you’re doing research or asking someone else are undesired.  They want […]

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STRENGTH, SPEED AND AGILITY IS THE MISSION…

“When strength is the mission, hard is the standard and work is the requirement.  When comfort is the objective, easy is acceptable and effort is an afterthought.” –  Brian Kight. Another good thought from organizational consultant Brian Kight. “When strength is the mission” I heard very many years ago that successful organizations are strong, fast and agile.  Strong enough to face the challenges and embrace the opportunities.  Fast enough to be quick on the scene […]

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WEEDING OUT NEGATIVITY…

“Building a great team is not just about feeding the positive.  We must also weed the negative.  Identify it.  Confront it.  Transform it.  Remove it.” – Jon Gordon One of the cultural tenets we work under is “purge negativity”. Gordon’s imperative of weeding the negative resonates. We’ve all heard it: “one rotten apple spoils the barrel”. I like the order Gordon provides. Identify it:  Negativity doesn’t hide.  It intends to be noticed.  It is aggressive […]

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