Daily with HQ

Notes from PalletOne CEO Howe Wallace

On Time and Quick Start.

One of the questions you are asked each year in our annual plant survey is whether you are clear about what is expected of you.

Years ago, when I was an HR Pro, I worked with supervisors and managers to find a way to summarize what we look for from our employees.  We came up with a list of 10 Commitments that we would like each team member to embrace. You may have seen them printed up somewhere in your facility.

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Posted in: Business Climate, Communication, Customer Service, Improvement, Leadership, Motivation, Teamwork, Uncategorized

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

“Pain Points”

What are the “pain points” of doing the business with us?  What are the “pain points” of doing business with you? What are the “pain points” you deal with each day?

Being “easy to do business with” is a guaranteed success strategy. “Pain points” are what you attack to make it easy to do business.

We were talking about customer service issues that we face in the retail centers we serve with treated lumber.

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

“You reap what you sow.”

“You reap what you sow.”

In the Bible, they call that the Law of the Harvest. The idea is that we can only expect the fruit that comes from the seed you sow.

Sowing is a planting term. It suggests that you “cast” seed “broadly.” So, the harvest we receive someday will depend on how much and what kind of seed you sow today.

So, what kind of harvest/results are you looking for?

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Posted in: Business Climate, Gratitude, Improvement, Inspiration, Leadership, Motivation, Production, Quality, Safety, Strategy, Teamwork, Training, Uncategorized

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

Football and Business

Here’s a Super Bowl quote for you:

“It is not all about talent. It’s about dependability, consistency, being coachable, and understanding what you need to do to improve” – Bill Belichick.

Belichick is the future Hall of Fame coach of the New England Patriots who will be playing to regain their world champion status in the Super Bowl next week.

If you follow the Patriots and Belichick, you know he’s a master at building a team.

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

Happy 16th Birthday PalletOne!

PalletOne is 16 years old!

When we started, we had 12 pallet manufacturing locations.

Since then:

We added six pallet locations.

We entered the wood treating business and expanded to four locations.

We added a trucking operation.

We closed one location. We opened then closed another.

We grew our team to 1,400 people.

We have a stellar reputation with our customers,

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Posted in: Business Climate, Production, Quality, Teamwork, Uncategorized

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

“Tour Ready”

“Tour ready” all the time.

If I popped in your work area tomorrow with a visitor, would you be proud to show us around?

Is housekeeping the way you like it?

Safety rules in order?

Equipment in working order?

A healthy level of productivity?

The whole team engaged?

I learned a long time ago that you can’t fake it for a tour.

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Posted in: Business Climate, Housekeeping, Improvement, Leadership, Motivation, Quality, Safety, Teamwork, Training, Uncategorized

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

“Excellent Businesses Don’t Believe In Excellence, Only In Constant Improvement and Constant Change.”

“Excellent businesses don’t believe in excellence, only in constant improvement and constant change.”

– Tom Peters, in his book “Thriving on Chaos”

Being excellent is a daunting goal. Especially when you aren’t excellent at the beginning.

Peters breaks this down into change and improvement. Every day.

First, change. Change is the decision point. It’s a realization that the status quo won’t survive. It’s an adjustment in each person’s mind that there is something better ahead and it’s worth moving toward it.

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Posted in: Business Climate, Customer Service, Improvement, Inspiration, Leadership, Motivation, Teamwork, Training, Uncategorized

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Daily with HQ

Notes from PalletOne CEO Howe Wallace

Daily with HQ

Notes from PalletOne CEO Howe Wallace

Some Facts About Wood Pallets

What’s your experience when you tell others you work for a company involved in wood pallets?

I get three responses:

  • I know there are pallets, but I never thought about where they come from.
  • One of the hardest jobs I ever had… And they proceed to tell how they had to load them or dispose of them or stack them.
  • They tell me about the pallets they used in a campfire.
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Daily with HQ

Notes from PalletOne CEO Howe Wallace

What’s Right with America

President Obama was inaugurated yesterday. I caught the highlights and sound bytes on television last night and this morning.

Much of the discussion was about whether the president can be successful at facilitating agreement between the warring political factions. It is common to believe that our government in Washington is dysfunctional. And, because of that dysfunction, we may be in difficulty as a society as we proceed.

While I won’t be so simple as to tell you that government doesn’t matter,

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Posted in: Business Climate, Financial Performance, Gratitude, Motivation

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