WORDS OF WISDOM

Motivational speaker J.B. Glossinger tweeted this: “Live without pretending; love without depending; listen without defending; speak without offending.” Lots of wisdom in a dozen words! To live without pretending means to be authentic and transparent.  Authenticity is a compelling attribute.  It draws people to you. To love without depending on is to love unconditionally.  It’s choosing to provide support and care to family, friends, and colleagues without them having to earn it.  It’s leading with love rather than responding […]

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GET BOTH SIDES BEFORE REACTING

If you are around me much, you know I latch on to phrases and use them to illustrate a point.  I’ve used one several times in the last few days, so I’m prompted to share it with you: “No matter how thin you cut it, there are always two sides.” In my role of CEO, occasionally folks bring me disputes to resolve.  Someone will contact me and tell me a grievance.  More times than not, if someone […]

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THE POWER OF WORDS

“Lord, save me from the sins of my tongue and the flaws of character that fuel them.  Make my words honest (by taking away my fear), few (by taking away my self-importance), wise (by taking away my thoughtlessness), and kind (by taking away my indifference and irritability). Amen.” – Tim Keller  I saw this prayer on Twitter.  If it resonates with your spiritual side great, but it’s chock full of communication wisdom.   Fear impacts honesty.  I […]

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ORAL CRAFTSMEN

Every one of us has had the experience of letting our tongues get away from us.  We say things we wish we hadn’t said.  We learn quickly that it is impossible to unsay unpleasant or harsh words.  We can only count on forgiveness and hope for forgetfulness when it comes to regrettable words. Andy Stanley encourages us to think of our tongue as a tool for building up others. Building words are wholesome.  They encourage […]

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THE POWER OF POSITIVE FEEDBACK

Did you receive feedback in the last seven days?  Great organizations are built on culture.  Quality communication exists in every significant culture.   One of the best communication tools we have is the feedback we give and receive.   Do you routinely give feedback?  Upon reflection, most of us realize we could do more.   Most of us do feedback silently.  Here’s what I mean:  I have people in my life who I love and […]

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COMMUNICATION WISDOM

“Lord, save me from the sins of my tongue and the flaws of character that fuel them. Make my words honest (by taking away my fear), few (by taking away my self-importance), wise (by taking away my thoughtlessness), and kind (by taking away my indifference and irritability). Amen.” – Tim Keller I saw this prayer on Twitter.  If it resonates with your spiritual side great, but it’s chock full of communication wisdom. Fear impacts honesty.  I […]

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WORDS OF WISDOM

Motivational speaker J.B. Glossinger tweeted this: “Live without pretending; love without depending; listen without defending; speak without offending.” Lots of wisdom in a dozen words! To live without pretending means to be authentic and transparent.  Authenticity is a compelling attribute.  It draws people to you. To love without depending on is to love unconditionally.  It’s choosing to provide support and care to family, friends, and colleagues without them having to earn it.  It’s leading with love rather than responding […]

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ENCOURAGEMENT

Are you more apt to encourage or criticize? This question applies to work for sure. The studies and science of teams say that those who encourage each other consistently perform better than those who lean toward criticism. The trick is some of us are more inclined to criticize than others.  So, those prone to criticism must face the challenge of putting it aside for the sake of choosing encouragement. Some see choosing encouragement rather than criticism […]

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CUSTOMER RESPONSIVENESS = SATISFACTION

There was a study of email behavior at a large company.  The study determined that email behavior was a predictor of customer satisfaction.   We all have customers.  Some are paying customers that buy our products.  Others are internal customers, those that count on us to help them get their jobs complete.   Here’s what the study found:   Customers want a direct response.  Delays because you’re doing research or asking someone else are undesired.  […]

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THE PRACTICE OF ASKING QUESTIONS: A POWERFUL TOOL

Asking a question is a powerful tool.  I once took a class where the teacher focused on the power of a question. His name was Eugene Jennings, and he wrote on the board these simple letters: Q/A. His premise was that Questions were more powerful than Answers. His advice was to ask questions before providing answers.  I saw this happen in a meeting.  We were discussing how to improve a process.  One of the contributors […]

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