When Someone On Our Team Gets Injured
I get a call each time someone on our team gets injured. It’s the protocol. I listen for severity (how bad is the injury? What do we need to do to provide assistance?) I listen for sincerity? (Is there a serious investigation taking place? Are we committed to fixing it?) I’m looking for action. (What’s the game plan?) I haven’t backed this up with a study, but my recent recollection of injuries seems to indicate










