Here’s something that frustrates me:

I’m in a group. We’re debriefing on something that went wrong. As we get into the roots of the problem, someone says:

“I knew this would happen someday.”

We value “courageous communication” in our company. A great example of courageous communication is when we are willing to surface a potential problem before it becomes a big problem.

There are all sorts of reasons people hold back speaking about problems:

  • “It’s not my job.
  • “Don’t want to hurt feelings.”
  • “I don’t want to be involved.”
  • “I might be wrong.”
  • “Someone else will handle it eventually.”

You get my drift. A business truism comes from Jamie Dimon, a hall-of-fame bank leader. He says, “Problems don’t age well.”

The sooner we get to a problem and work out solutions, the better we will be. Please do a mental inventory. If you know of something you can see will be a problem tomorrow, how about finding a way to surface that issue today? It will make us a better place.

About The Author

Get Weekly Updates from Howe

PalletOne CEO Howe Wallace
PalletOne Inc.
Company President, Howe Q. Wallace

Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.


Contact us now
for sales & services


Copyright © PalletOne.
All rights reserved.
Privacy Policy | Sitemap