One of my favorites:
Basketball great Karl Malone recounts a story where his grandmother advised him on how to conduct himself. “Charles,” she said. “Make sure they are always glad to see you coming.”
That simple sentence of advice says so much. Why are people glad to see you coming?
Encouraging words that come from your mouth?
A sense of humor that makes them laugh?
A listening ear that shows you understand?
Open arms that offer a comforting embrace?
A willing hand that’s available to lighten the load?
Wisdom that helps show the way?
An open wallet available when generosity is called upon?
Intimidation and fear will achieve results, but it isn’t a sustainable strategy for leadership.
Long term leadership includes the ability to build relationships. Make your teammates glad to see you coming.
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.