Are you a complainer or a problem solver?
A complainer points out problems, shortcomings and deficiencies but stops there.
A problem solver points out issues but couples those observations with a possible solution and an offer to help.
A complainer lets his feelings guide him. So, he waits until the pain of the problem evokes a response. Thus, the problem is raised as an eruption.
A problem solver has learned that situations can always be improved. Thus, he has a constant awareness of the improvement process and consistently pushes to make things better. It’s a way of life.
A complainer personalizes the issue. The issues are related in emotional terms and often are more opinion than fact.
A problem solver makes the problem the boss. He knows describing a problem well is the beginning of arriving at ways to improve it. He supports observations with facts. He invites others to join in the process.
Presenting issues in a constructive manner helps to solve them.
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.