Figuring out how to add value to our offerings should lead us in considering how to proceed with “lean.”
One premise is that we make our products more valuable by eliminating waste: time, motion and material.
The other is creating value by enhancing customer perceptions. How?
Your customers are both outside and inside the company. Would they say you’re creating value?
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.