The other side of knowing what to do is doing what you know.
In safety, we average three accidents a week. Most occur when someone failed to follow the defined safe practice. Rare is it that the hurt employee says that he didn’t know better.
Disappoint a customer with poor quality? We knew better.
Disrupt the start of a productive work day by being late or not calling in? We know better.
Waste wood by not remaining diligent in our grading? We have been taught.
I read a blog by an Army colonel yesterday. He said that the Army has many checklists and sophisticated training techniques. But, when he considers whether one of his soldiers will perform a difficult task when he’s not present, he doesn’t think about her intelligence, training or ability. He always goes to character.
A person of character not only has a sense of what to do. She does what she knows is best. Even when no one is watching.
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.