Do you want to be counted trustworthy? Consultant Ken Blanchard outlines the ‘ABCD’ model for earning trust.
Able-a trusted one must demonstrate a credible skill or ability contributed to the team. If you don’t bring any ability, you have nothing to trust.
Believable-a trusted one must have a record of believability. Established from the beginning of a relationship, you are believable as your words and actions are consistently true.
Connected-a trusted one strives to connect. Period. Connection occurs as you listen, teach, help, comfort, calm, thank and forgive. Connection is caring.
Dependable- a trusted one shows up, performs at a consistent, predicted level. Every time.
In winning teams, these things tie together. Sometimes ability lacks. But more times, a lack of belief and connection along with low dependability can be pinpointed as team dysfunctions.
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.