“It’s a beautiful thing to become someone that others enjoy rather than endure.” -Don Miller
How do we do that as a team?
It starts with each one of us wanting to do it individually. So many times what a customer thinks of all of us comes down to what one of us does.
I read a marketing blog each morning crafted by an organization called Miles and Company. The author Tim Miles listed things a person does. Several stood out for me.
I give the example often of Karl Malone, a basketball Hall of Famer, whose greatness included being a model teammate. Karl said his grandmother gave him great advice: “Karl, make sure they are always glad to see you coming.”
Do others endure you or enjoy you? Are they glad to see you coming?
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.