“Excellent Businesses Don’t Believe In Excellence, Only In Constant Improvement and Constant Change.”

“Excellent businesses don’t believe in excellence, only in constant improvement and constant change.”

– Tom Peters, in his book “Thriving on Chaos”

Being excellent is a daunting goal. Especially when you aren’t excellent at the beginning.

Peters breaks this down into change and improvement. Every day.

First, change. Change is the decision point. It’s a realization that the status quo won’t survive. It’s an adjustment in each person’s mind that there is something better ahead and it’s worth moving toward it.

Change is drawing a line and stepping over it. The person or organization behind the line will be replaced by the new person or organization that has moved ahead. Change like that can happen in a snap or an instant. It’s rarely subtle. It’s every day.

That’s where constant improvement kicks in. A person focused on constant improvement opens every day with a commitment to get a little better. Just a little better.

Constant, daily improvements compounds like savings in a bank account. Keep improving daily and before long your improvements are being made to improvements.

After some time of committing to change and backing it up with a daily commitment to improvement, you are shocked at how far the process has carried you. You are set apart from others. Maybe the term “excellent” begins to be associated with you.

Once you harness the power of change and improvement, it’s a habit that sustains you. It’s one that can be used over and over again.

The concept isn’t hard. It’s common sense. But just because it’s common sense doesn’t make it common practice.

What change is necessary to improve your future?

What are you going to do tomorrow to improve?



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Posted in: Business Climate, Customer Service, Improvement, Inspiration, Leadership, Motivation, Teamwork, Training, Uncategorized

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