Common words after an injury: “I’m sorry.”
The injured person says it because he didn’t do something he should.
Didn’t lock out. Didn’t follow a proven method. Didn’t pay attention.
Colleagues say it. Usually because they could see it coming and didn’t act. No one likes to see a colleague hurt. We regret it especially when we could have done something about it.
Supervisors say it. We say it when we fall short on training. Or when we see a maintenance issue has been ignored.
We never intend to have injuries. But, after an accident, we remember we have to intend not to have them.
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.