“There’s no such thing as pass or fail in coaching. It’s correcting the mistakes and not making the same mistakes. You want to know what they know. And now it’s your job to get it corrected and to know it. It’s you trying to figure out what they know and what they don’t know and then once you correct it and they see the correction, then they get better.” – University of Florida defensive coach Randy Shannon.
We may be short sighted in declaring success and failure. When we look at many of the problems we encounter: injuries, misshipments, quality breakdowns, machine malfunctions- most of them have ignorance as a factor.
Someone didn’t know what we thought they knew.
Someone hadn’t been taught a vital skill.
Some information was deleted or omitted.
It’s the organizational imperative to make sure everyone needs to know all they need to know and needs to be able to do what they need to be able to do.
Unfortunately, that’s a hole that needs filing every day.
So, a super leader is checking for ignorance all the time. And, when they find it, they use all their abilities to correct it.
It’s lean to assume shortfalls exist. It’s lean to be teaching all the time.
When the student hasn’t learned, the teacher hasn’t taught. The leader accepts that responsibility.
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.