In the book “The Second Mountain”, author David Brooks says – “the key to strong communities is every member maximizing positive relationships and connections.”
Of course, it is the key!
I think why he says it deserves consideration is for encouraging community members to increase their number of contacts.
If you are like me, you’re passive on the contact activity. I can very easily stick my nose in a book, plop down in front of a television or focus my attention on a screen in my hand as compared to making contact.
If you’re like me, you can be deep in your thoughts and pass by people in a hallway or in the yard without making a connection with your eyes, a nod or a word.
If you’re like me, you can sit at breakfast and never engage your teenager next to you.
So, I take Brooks’ encouragement to mean that we should each step up our game when it comes to personal, positive contacts with each other.
It’s common courtesy to speak, nod, acknowledge.
But it builds the connective tissue to ask questions, listen intently, offer to help, follow up on commitments made, seek opinions, give feedback.
The stronger the connective tissue, the better the problem solving, the more resilient the team.
We teach the ratio 6:1- positive to constructive interactions fosters trusting positive teams.
Should you step up your game?
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.