“The problem with communication is the illusion that it has been accomplished.” – George Bernard Shaw
I chuckled when I read this. It is so true.
I have facilitated many team improvement processes. Always one of the chief improvement strategies suggested is to communicate more and communicate better.
I repeat themes in these notes: safety, lean, leadership, customer service, courageous communication.
Sometimes I worry that if I keep repeating myself, I’ll lose the audience. Then I read where it has been stated that for something to be heard and to stick, it needs to be repeated seven times.
So, following the cue, I’ve become a serial repeater. I tell stories and reinforce concepts that I believe will make a difference.
Take a look at your communication. Does the group you lead suffer from having too little information? It may be that you don’t repeat or tell it often enough.
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.