“We return to joy.” Ken Schmidt, Harley Davidson
Schmidt was the guest speaker at the National Wooden Pallet and Container Association last week.
I jotted his quote down about “returning to joy.” He was reminding us of the employment and customer experiences.
If you work for me, I should concentrate on making the experience meaningful, even joyful. If I don’t, you will be easily attracted to another spot. It’s hard to build excellence if you aren’t motivated to return.
Same thing applies to the customer experience. If I’m supplying you a product or service, what to me makes it worth a return visit. Where is the “joy”?
No one says there are easy answers to this. But, the idea of making an interaction by the joy it creates resonates.
Strive to create joy. In everything you do. It creates distinction.
PalletOne CEO Howe Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.