Daily with HQ

Notes from PalletOne CEO Howe Wallace

PalletOne CEO Howe Wallace writes a daily note to the company’s 1,000+ manufacturing employees with the goal of keeping teammates informed, connected, engaged and motivated. These notes contain ideas and observations to help teammates address the challenges they face in the workplace and serve as a forum for establishing the company’s culture and values. A selection of these notes is shared here.

Learn more about PalletOne, the nation’s largest new pallet manufacturer.




PROUD FOR THE ECONOMIC IMPACT FROM THE PALLET INDUSTRY!

Pallets are an interesting business that most people don’t know that much about.  Whenever I tell someone I’m involved in pallets, I can be sure some explanation will have to follow.

The National Wooden Pallet and Container Association (NWPCA) released some economic impact information this week that might surprise most of you.  It did me.

The pallet industry has a total economic impact of $31 billion dollars in the United States and employs over 173,000 people. 

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ARE YOU A PERFORMER AT YOUR JOB?

Finishing with Dr. Jennings’ APD Triad.

A-Arriving

P-Performing

D-Departing

You can be in the same job for years.  That’s the way careers are.  While you may hold the same title, if you’re a performer, you will be getting better.  You learn.  You develop your range of skill and insights. Experience builds and bolsters you.

But, eventually, you “Depart”.  Jennings noted there was an art to departing. 

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WHAT IS YOUR WORK PERFORMANCE?

Continuing with Dr. Jennings’ APD Triad.

A is arriving.

P is performing.  Some people see performing as “doing as much as necessary and as little as possible.” They regard meeting minimum expectations as adequate.  They work actively to understand where the line is drawn and work to stay within the borders.

Jennings assumed one thinking about the APD Triad has ambition to keep moving.  One job was the means to the next. 

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LISTENING, QUESTIONS AND REFLECTION…

I was exposed to a great business teacher over 40 years ago.  His name was Eugene Jennings.

His lectures included many powerful models that remain in my head.  It’s rare a day passes that I don’t use one.

One was called the APD Triad.  Jennings conviction was that most of us would find our careers featured “mobility”.  In the course of a career, new assignments and environments would come upon us.

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DO YOU STRIVE TO IMPROVE EACH DAY?

Three things that matter:

Do you feel your thoughts and ideas matter at work?

Are you committed to quality work?

Are you growing because of your involvement with our company?

Our leadership training every year focuses on creating an environment where those three things can happen.

All of us are smarter than each of us.  Everyone on our team needs to be able to speak up when they see something that can make things better. 

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PERSISTENCE…

Our colleague Cliff Daniels sent me a quote this weekend:

“With enough persistence, luck always shows up.”

I’ve heard quotes like that often.  Former film maker Samuel Goldwyn said it this way: “The harder I work, the luckier I get.”

These quotes remind us that “hard work and persistence” are two things we can and should rely on when things aren’t happening well for us.

I’ve been through assorted business cycles in my life. 

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WHEN THINGS HAPPEN THAT WE DIDN’T WANT TO HAPPEN…

“I’m trying to make the best of it”.

Things happen that we didn’t want to happen.  Such circumstances can be very big or minor.  Illnesses, losses of loved ones.  Financial setbacks.  Name it.  They can go on and on.

“Trying to make the best of it” sounds less than fully committed to me.  It has an echo of regret – “I wish that this hadn’t happened”.  It has a hint of uncertainty –

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HOW DO YOU HANDLE AN OBSTACLE?

“Every obstacle an opportunity to practice a virtue: patience, courage, humility, resourcefulness, reason, justice, creativity.”  Marcus Aurelius, emperor.

Encountering obstacles successfully requires a certain mental heartiness.  The ancient emperor Marcus Aurelius described what that heart looked like with the quote.

Is this you?

What happens when you encounter trials?

Do you blow up emotionally or do you exhibit a quiet patience?

Do you cower at the challenge or take bold,

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HOPE

When was Hope introduced into your vocabulary?

If you’re like me, it was when you were a young kid.

I think my Mom taught it to me.

When I wanted something, but she knew it wasn’t going to happen, she might say “we can hope”

We could “hope” someone could get well.  We could “hope” someone would win.  We could hope someone might come for a visit or go out for dinner. 

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ARE YOU A POSITIVE COMMUNICATOR?

Jon Gordon is a speaker and author who focuses on leadership and team building.  His books are quick reads usually using story as a way to illustrate his teaching points.

He tweeted yesterday 5 Ways to be a Positive Communicator.  His teaching corresponds with ours on leadership

1. Shout praise, whisper criticism

We encourage praise to be used more often than correction.  We believe that public praise builds relationship and allows less frequent redirection to take hold.

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