The Importance of Communication

One area where we can continually improve is communication. I’ve spent a few days recently on an improvement venture in a plant and I was struck, again, with how important communication is and how important it is to maintain a discipline of sharing information and ideas amongst the team. As a leader/manager, it is easy to get into the habit of filtering information. I can do it for a couple of reasons: It doesn’t concern […]

Read More

6S a Good Tool for Improving Our Facilities

I have seen tremendous efforts on 6S in our operations since we began to implement “lean” techniques. The 6S’s are: Sort Straighten Shine Standardize Sustain Safety Initially, it takes an effort to get it right. It takes awhile to get the methods documented and the habits formed to maintain it. There are several benefits. The first is the satisfaction the team gets from getting it done. Another is that it builds confidence and increases the […]

Read More

The Importance of Attitude

Our colleague Romana Straley, our HR Pro in Butner who also translates this note into Spanish every day, sent this along suggesting it as an inspirational HQ Note. I agree with her. It comes from preacher and inspirational writer Charles Swindoll. “The longer I live, the more I realize the impact of attitude on life. Attitude, to me, is more important than facts. It is more important than the past, the education, the money, than […]

Read More

Becoming Indispensible to Customers

Today, I had the honor of being part of a customer panel for Insurance Office of America, who handles our commercial insurance as well as our benefits. I joined four others and we fielded questions on how we viewed the industry and gave pointers on how IOA’s sales force could improve their effectiveness. My primary contact at IOA is John Lahey. He has been the insurance agent I’ve done business with for almost 30 years. […]

Read More

Being Open to Ideas from Everyone

The best ideas don’t always come from the guys in the office or from the people in charge. Once upon a time, I was part of a team that received an extraordinary opportunity. A customer called, told us that they had received a big order and they needed as many pallets as we could build as fast as we could build them. That had never happened to us before. It has not happened since. Excited […]

Read More

Be Willing to Question Our Processes

I was sitting with some guys talking about ways to help “lean” catch on. One of the things said was that those who are in authority have to learn to be less “certain.” He explained: “When you are in charge, people ask you for solutions and you get used to giving them. I’m learning that the solution that I give may work but it may not be the best solution. So, I’m taking the time […]

Read More

Opportunities in Our Corners

I just completed a tour in Butner. They were showing me lean projects, which are extensive. Very impressive. Take a look on the lean intranet site to get a view. One of the things that I noticed on the tour is that you can find lean projects in the corners of your plant. Danny Brooks, general manager in Butner, was giving me the tour. I don’t think he realized it but, frequently during the tour […]

Read More

An Engaged Team Yields Superior Customer Satisfaction

There is a business theory that says that if a company focuses on building an “engaged” workforce, the bottom line will take care of itself. There is another theory that says that if a company focuses on the “customer” and provides superior customer satisfaction, the bottom line will take care of itself. A study was done recently to attempt to figure out which theory carries more weight. The answer turns out not to be “either/or.” […]

Read More

Teams with “Pride” Win

A note in the locker room of the Miami Heat, a National Basketball Association team, says this: “When two teams meet that are equal in ability and execution, it’s the team that has pride that wins.” We use “pride” a great deal to describe someone who has an unsinkable character. These words add up to PRIDE: Persistent. You stay with a task however difficult. Responsible. You can be counted on to be in the right […]

Read More

Leadership Advice from the Coca-Cola Scholarship Dinner

Last night I was fortunate to attend the Coca-Cola Scholarship Foundation dinner in Atlanta. Our host was one of our top customers, Ongweoweh CEO Dan Bonamie. It’s usually the supplier who hosts the customer so that made the honor even more special. It’s rare to have a customer treat you to an event like this. The Coca-Cola folks gave away more than $2 million to more than 250 students. In addition to receiving scholarships, the […]

Read More

Contact us now
for sales & services

1-866-336-6032

Copyright © PalletOne.
All rights reserved.
Privacy Policy | Sitemap