Quality CEO Archives - Page 4 of 6

Recent Articles

“EXCELLENCE” DOESN’T HAPPEN LATER…”IT HAPPENS RIGHT NOW”

I’m reading a book called: The Excellence Dividend by Tom Peters. Peters is a famous management guru who touts “excellence” as the only way to conduct life. I’ve found his thoughts on this subject to be practical and profound. He has several classic books through the years. He’s an author who is worth a read or listen. In my reading today, he said “excellence” is not a tomorrow thing…It’s a “in the next five minute”

Howe Q. Wallace June 27, 2018

CULTURE IS WHAT YOU PRACTICE, PROMOTE AND PERMIT

“Culture is what you practice, promote and permit”. Tim Kight, Organizational Consultant. Having a constructive culture is the key to successful organizations. Culture is reflected in the beliefs we have, the way we behave and the quality of experience, because we were around. So, I pay attention to Kights culture quote. What you practice: your team will be the sum total of the things you do. Not what you say. What you do. You can

Howe Q. Wallace June 26, 2018

BE QUICK TO LISTEN AND SLOW TO SPEAK

Here’s a leadership fundamental which may seem to be counterintuitive. “Be quick to listen and slow to speak.” Most of us associate leadership with “talking”. Leaders have to be the boss. They make decisions. They give direction. They provide inspiration. They deliver the “hard” feedback. All of that may be true. But, when you think about it, leaders must still place a premium on listening versus talking. The best decisions occur when all the facts

Howe Q. Wallace June 26, 2018

It-s Doing Not Hoping That Makes A Difference

It’s doing not hoping that makes a difference. It’s doing not wishing that makes a difference. It’s doing not planning that makes a difference. It’s doing not knowing that makes a difference. Andy Stanley was teaching a lesson about what should happen when your life isn’t what you want it to be. His teaching focused on “doing”. It was a pretty simple offering. First, he said that we should stop “doing” things that we do

Howe Q. Wallace June 26, 2018

Lean and Clean

One of the questions you are asked each year in our annual plant survey is whether you are clear about what is expected of you. Years ago, when I was an HR Pro, I worked with supervisors and managers to find a way to summarize what we look for from our employees. We came up with a list of 10 Commitments that we would like each team member to embrace. You may have seen them printed up

Howe Q. Wallace March 16, 2018

Do you know what is expected of you at work

On a scale of 1-10, 10 being high, do you know what is expected of you at work? That’s the first question on our annual employee questionnaire. Fortunately, most of you report that you understand why you are on the team. But, there’s a percentage that will say they aren’t exactly sure. If that relates to you, we need to address it. People who understand their expectations play fast. When they understand their purpose and

Howe Q. Wallace January 26, 2018

“Pain Points”

What are the “pain points” of doing the business with us? What are the “pain points” of doing business with you? What are the “pain points” you deal with each day? Being “easy to do business with” is a guaranteed success strategy. “Pain points” are what you attack to make it easy to do business. We were talking about customer service issues that we face in the retail centers we serve with treated lumber. This

Howe Q. Wallace January 25, 2018

“You reap what you sow.”

“You reap what you sow.” In the Bible, they call that the Law of the Harvest. The idea is that we can only expect the fruit that comes from the seed you sow. Sowing is a planting term. It suggests that you “cast” seed “broadly.” So, the harvest we receive someday will depend on how much and what kind of seed you sow today. So, what kind of harvest/results are you looking for? There are

Howe Q. Wallace January 24, 2018

After Action Review Part 1

An “after action review” considers what was supposed to happen and what actually happened. The third question is “why was there a difference?” If you study “lean management” very much, you learn that “asking why” is an intricate investigative and learning technique. Done appropriately, it drives you to a deeper understanding of your task and a developed plan of action. A popular lean technique is to “ask why 5 times.” The idea is that when

Howe Q. Wallace December 6, 2017

Organization Coach

There is a common perception these days that the path to mastery includes putting in 10,000 hours of practice. The theory includes a couple of qualifiers. The 10,000 hours is best when the practice is the focused as compared to going through the motions. Focused means striving with specific improvement in mind. The 10,000 hours are also more effective when a “coach” is involved. Someone who watches. Someone who guides. Someone who challenges. The implication

Howe Q. Wallace November 10, 2017

Talk To The Leader in PT Lumber. Request A Quote for Pallets.

Articles About Leadership

THE JUICE IS WORTH THE SQUEEZE

“Everything you want is on the other side of ‘hard’.” – CJ McCollum, NBA player McCollum is a story of overachievement. He was undersized. Played college basketball at a non-descript school. Was a long shot to be an NBA player but worked his way to being a first-round draft pick and was a solid star in his 10th year in the league. I heard him describe his approach to the game and his development on a podcast called

Howe Q. Wallace March 25, 2024

HAPPENING TO THE WORLD – A SATISFYING WAY TO LIVE

PalletOne leaders “happen to the world.” What does that mean? A PalletOne leader is confident. Each situation creates an opportunity for service and contribution. We are talented and put those talents to work. We see those around us as having talent. We seek to unlock it. We realize that we can be called upon to take the initiative to improve things at any moment. We act when the situation calls for it. We inspire through

Howe Q. Wallace March 25, 2024

SUFFERING AND CHALLENGES

“Weep, trust, pray, think, shift, hope, grow. Ways to handle suffering.” – Tim Keller Tim Keller was a preacher from New York City. He passed away in 2023. I followed him on Twitter because he tweeted profound thoughts like the one above. You don’t exit life without tough things happening to you. It’s a fact. None of us are exempt. In specific order, Keller gave us seven verbs to consider when challenged: Weep – It’s

Howe Q. Wallace March 22, 2024

Recent Articles

“EXCELLENCE” DOESN’T HAPPEN LATER…”IT HAPPENS RIGHT NOW”

CULTURE IS WHAT YOU PRACTICE, PROMOTE AND PERMIT

BE QUICK TO LISTEN AND SLOW TO SPEAK

It-s Doing Not Hoping That Makes A Difference

Lean and Clean

Do you know what is expected of you at work

“Pain Points”

“You reap what you sow.”

After Action Review Part 1

Organization Coach

Talk To The Leader in PT Lumber. Request A Quote for Pallets.

Articles About Leadership

THE JUICE IS WORTH THE SQUEEZE

HAPPENING TO THE WORLD – A SATISFYING WAY TO LIVE

SUFFERING AND CHALLENGES

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