Daily with HQ

Notes from PalletOne CEO Howe Wallace

PalletOne CEO Howe Wallace writes a daily note to the company’s 1,000+ manufacturing employees with the goal of keeping teammates informed, connected, engaged and motivated. These notes contain ideas and observations to help teammates address the challenges they face in the workplace and serve as a forum for establishing the company’s culture and values. A selection of these notes is shared here.

Learn more about PalletOne, the nation’s largest new pallet manufacturer.




DO YOU STRIVE TO IMPROVE EACH DAY?

Three things that matter:

Do you feel your thoughts and ideas matter at work?

Are you committed to quality work?

Are you growing because of your involvement with our company?

Our leadership training every year focuses on creating an environment where those three things can happen.

All of us are smarter than each of us.  Everyone on our team needs to be able to speak up when they see something that can make things better. 

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PERSISTENCE…

Our colleague Cliff Daniels sent me a quote this weekend:

“With enough persistence, luck always shows up.”

I’ve heard quotes like that often.  Former film maker Samuel Goldwyn said it this way: “The harder I work, the luckier I get.”

These quotes remind us that “hard work and persistence” are two things we can and should rely on when things aren’t happening well for us.

I’ve been through assorted business cycles in my life. 

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WHEN THINGS HAPPEN THAT WE DIDN’T WANT TO HAPPEN…

“I’m trying to make the best of it”.

Things happen that we didn’t want to happen.  Such circumstances can be very big or minor.  Illnesses, losses of loved ones.  Financial setbacks.  Name it.  They can go on and on.

“Trying to make the best of it” sounds less than fully committed to me.  It has an echo of regret – “I wish that this hadn’t happened”.  It has a hint of uncertainty –

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HOW DO YOU HANDLE AN OBSTACLE?

“Every obstacle an opportunity to practice a virtue: patience, courage, humility, resourcefulness, reason, justice, creativity.”  Marcus Aurelius, emperor.

Encountering obstacles successfully requires a certain mental heartiness.  The ancient emperor Marcus Aurelius described what that heart looked like with the quote.

Is this you?

What happens when you encounter trials?

Do you blow up emotionally or do you exhibit a quiet patience?

Do you cower at the challenge or take bold,

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HOPE

When was Hope introduced into your vocabulary?

If you’re like me, it was when you were a young kid.

I think my Mom taught it to me.

When I wanted something, but she knew it wasn’t going to happen, she might say “we can hope”

We could “hope” someone could get well.  We could “hope” someone would win.  We could hope someone might come for a visit or go out for dinner. 

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ARE YOU A POSITIVE COMMUNICATOR?

Jon Gordon is a speaker and author who focuses on leadership and team building.  His books are quick reads usually using story as a way to illustrate his teaching points.

He tweeted yesterday 5 Ways to be a Positive Communicator.  His teaching corresponds with ours on leadership

1. Shout praise, whisper criticism

We encourage praise to be used more often than correction.  We believe that public praise builds relationship and allows less frequent redirection to take hold.

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GEORGE H.W. BUSH – A GRATEFUL MAN KNOWN FOR HIS GRACIOUS AND INSPIRING NOTES…

Wherever you land on the political spectrum, it’s hard not respect the legacy of George H.W. Bush, our 41st President, who passed away this weekend.

Faithful husband.  A good, good father.  Public servant.  Grateful man known for his gracious and inspiring notes.  An athlete with success building team’s cross generations.

He was a political leader who strove for the right thing.  The partisanship exhibited today was a mystery to him.  He knew most good decisions fell somewhere in the middle and offered to push the process to improve things.

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HOW DOES YOUR PERFORMANCE CONTRIBUTE TO YOUR ORGANIZATION?

“If you don’t know why it’s working well when it’s working well, you can’t fix it when it breaks.” Andy Stanley

Candidly, there are a lot of things in my world that I’m not sure how they work.

I get in car and push a button, I hope it works.

I flip a switch on my heater/air conditioner, I hope it does the right thing.

The list goes on and on.

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THERE IS NO GREATER EQUALIZER THAN PASSION…

I watched a good bit of football this weekend.  As always, on rivalry weekend, there were surprises.

Teams you didn’t expect to win, turned the tables and upset higher rates foes.

Teams played better than expected.  Other teams who should have won the game turned in lackluster efforts and lost.

These games remind me of some organizational truths…

You may have more skills and talent but failure to execute will cause you to fail. 

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COUNTING OUR BLESSINGS…

“Cultivate the habit of being grateful for every good thing that comes to you, and to give thanks continuously.  And because all things have contributed to your advancement, you should include all things in your gratitude.” – Ralph Waldo Emerson

Our forefathers got it right when they decided to set aside a day to express our gratitude.

Think about that time.  Many who came were disenfranchised.  They were seeking a place for a “fresh start.”  Some came because of a courageous choice. 

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