Customer Service CEO Archives - Page 2 of 7

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PASSION FOR YOUR WORK CAN MEAN SO MUCH…

I read this in writer Seth Godin’s blog: “Passion comes from feeling needed, from approaching mastery, from doing work that matters.” Common advice is to find work you are passionate about and pursue it. Godin says that kind of work doesn’t start that way. The three conditions laid out here have merit: “Feeling needed”. It comes when the team remains open to new people and an atmosphere of connection exists. If passion has a chance

Howe Q. Wallace February 23, 2019

TO BE TRUSTED IS ONE OF THE BEST VIRTUES…

“Trust is built in drops and lost in buckets.” Kevin Plank, founder of Under Armor sportswear company. To be trusted is one of the best virtues. Trust opens communications. When you can say the important thing or difficult thing and trust it will be received in the best possible spirit, more gets said and learned. Trust allows teams to play faster. When you know your teammate will be where he or she is supposed to

Howe Q. Wallace February 1, 2019

“EXCELLENCE” DOESN’T HAPPEN LATER…”IT HAPPENS RIGHT NOW”

I’m reading a book called: The Excellence Dividend by Tom Peters. Peters is a famous management guru who touts “excellence” as the only way to conduct life. I’ve found his thoughts on this subject to be practical and profound. He has several classic books through the years. He’s an author who is worth a read or listen. In my reading today, he said “excellence” is not a tomorrow thing…It’s a “in the next five minute”

Howe Q. Wallace June 27, 2018

Social transformation follows personal transformation

“When you learn about successful principals, you keep coming back to the character traits they embody and spread: energy, trustworthiness, honesty, optimism, determination. We went through a period when we believed you could change institutions without first changing the character of the people in them. But we were wrong. Social transformation follows personal transformation.” This is a concluding comment on a David Brooks column about school leadership. Turns out that recent studies indicate the quality

Howe Q. Wallace March 26, 2018

Better or worse?

One of the questions you are asked each year in our annual plant survey is whether you are clear about what is expected of you. Years ago, when I was an HR Pro, I worked with supervisors and managers to find a way to summarize what we look for from our employees. We came up with a list of 10 Commitments that we would like each team member to embrace. You may have seen them printed up

Howe Q. Wallace March 19, 2018

100% Uptime

Howe Q. Wallace March 13, 2018

“Customer Quality”

Howe Q. Wallace March 12, 2018

On Time and Quick Start.

Howe Q. Wallace March 5, 2018

“Safety Freeze”

Howe Q. Wallace March 2, 2018

10 Commitments

Howe Q. Wallace March 1, 2018

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Articles About Leadership

THE JUICE IS WORTH THE SQUEEZE

“Everything you want is on the other side of ‘hard’.” – CJ McCollum, NBA player McCollum is a story of overachievement. He was undersized. Played college basketball at a non-descript school. Was a long shot to be an NBA player but worked his way to being a first-round draft pick and was a solid star in his 10th year in the league. I heard him describe his approach to the game and his development on a podcast called

Howe Q. Wallace March 25, 2024

HAPPENING TO THE WORLD – A SATISFYING WAY TO LIVE

PalletOne leaders “happen to the world.” What does that mean? A PalletOne leader is confident. Each situation creates an opportunity for service and contribution. We are talented and put those talents to work. We see those around us as having talent. We seek to unlock it. We realize that we can be called upon to take the initiative to improve things at any moment. We act when the situation calls for it. We inspire through

Howe Q. Wallace March 25, 2024

SUFFERING AND CHALLENGES

“Weep, trust, pray, think, shift, hope, grow. Ways to handle suffering.” – Tim Keller Tim Keller was a preacher from New York City. He passed away in 2023. I followed him on Twitter because he tweeted profound thoughts like the one above. You don’t exit life without tough things happening to you. It’s a fact. None of us are exempt. In specific order, Keller gave us seven verbs to consider when challenged: Weep – It’s

Howe Q. Wallace March 22, 2024