It may be that you read yesterday’s notes about meeting customers’ expectations and feel that it wasn’t meant for you. You could reason: “that’s for the people that see, talk to and send stuff to customers. Not me. I work in the plant.” I heard a speaker once who countered that claim. He said: “Everyone has a customer. You are either serving the customer directly or you are serving someone who serves the customer. The

“It’s a beautiful thing to become someone that others enjoy rather than endure.”  -Don Miller How do we do that as a team? It starts with each one of us wanting to do it individually. So many times what a customer thinks of all of us comes down to what one of us does. I read a marketing blog each morning crafted by an organization called Miles and Company. The author Tim Miles listed things

I’m enjoying a blog called the Daily Blur. It shares insights on customer service. Recently author Steve Rae wrote this: Don’t think you have to create some calculatingly clever, explosively entertaining, and fireworky fantastic customer service ideas. Simple courtesies go a long way. Contrast how we were treated on a recent drive to Florida by two companies we dealt with.  On the drive we encountered a car problem that led to an opportunity for a hotel to