Customer Service CEO Archives - Page 4 of 7

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Choosing!!!

“A man who procrastinates in his CHOOSING will inevitably have his choice made for him by circumstance. So if you now number yourself among the disenchanted, then you have no choice but to accept things as they are, or to seriously seek something else.” Hunter Thompson. Gonzo journalist. I studied journalism when I was younger. Thought I might become a sportswriter. One of the popular writers in those days was a novelist Hunter Thompson. He

Howe Q. Wallace July 19, 2017

Business Concept

Here’s a business concept you should consider: everyone in an enterprise has customers. You either serve the paying customer directly or you serve someone who serves that customer. So, who are your customers? I heard a consultant recently say: a key value that we provide to a customer is the “time” we save the customer. Interesting thought: how does your activity with your customer save them time? Deliver your product or service on time, every

Howe Q. Wallace June 21, 2017

Another Week of Hard Work

It’s Friday, and I want to thank you for another week of hard work. We have over 1,400 folks who steadfastly show up and perform the things necessary to help us succeed in the markets we serve. When you think about it, the commitment and cooperation necessary to get this done is amazing. Every pallet board produced has to be strong enough to do its job. You made sure that was so. The pallets must

Howe Q. Wallace May 26, 2017

“Shareworthy Service”

I have been exposed to a book called Good Company by Tim Miles. He is a marketing consultant and I have found his insights on business to be “on point.” One of his concepts is “shareworthy service.” The idea is that companies and individuals should be interested in providing service that is so impressive that customers would readily tell others about it. Have you received service that you would brag about? That’s kind of service

Howe Q. Wallace April 20, 2017

We want to have a good reputation

I listened to a talk today by Ken Schmidt, the communications director who helped Harley-Davidson out of bankruptcy in 1985 and helped it become the colossus it is today. He suggested every person or organization has to answer three questions. What are people saying about me/us? What do we want them to say? What are we doing to get them to say it? It’s a unique set of questions. First, what other people say has

Howe Q. Wallace March 9, 2017

Seven Elements of Professionalism

Seven Elements of Professionalism As provided by author Tim Miles in his book Good Company: Appearance. People pay attention to the environments and the image you project. Attentiveness Eye contact. Presence. They matter. Don’t answer the ringing phone when engaged with someone in front of you. Dependability. Do what you said you would do. Be early. Know what’s expected and fulfill it. Consistency. Strive for it. Miles says it’s being dependably dependable. Dependability is created

Howe Q. Wallace February 16, 2017

“Excellent Businesses Don’t Believe In Excellence, Only In Constant Improvement and Constant Change.”

“Excellent businesses don’t believe in excellence, only in constant improvement and constant change.” – Tom Peters, in his book “Thriving on Chaos” Being excellent is a daunting goal. Especially when you aren’t excellent at the beginning. Peters breaks this down into change and improvement. Every day. First, change. Change is the decision point. It’s a realization that the status quo won’t survive. It’s an adjustment in each person’s mind that there is something better ahead

Howe Q. Wallace October 17, 2016

Emotional Quotient People

I read an interesting article which speaks of the importance of EQ, which stands for Emotional Quotient. Coined by Daniel Goleman, EQ is touted to be as important, if not more important as your IQ (intellectual quotient) when it comes to being effective in your day to day life. Putting it simply, it doesn’t matter how smart you are if you don’t relate well with others. I have to admit that I like this idea

Howe Q. Wallace September 28, 2016

We Are All Important Part 1

One of our board members and his wife recently journeyed to Africa. While there, they toured a business. He found this and shared it. From a sewing room in a tribal textile business in Africa: OUR PHILOSOPHY We are all important. Be grateful every day. All men and women are equal Help each other, don’t blame each other. Leave anger at the gate, be positive Communication is key.

Howe Q. Wallace September 15, 2016

Lessons Learned From Delta Airlines Snafu This Week

Hopefully, you weren’t caught up in the Delta Airlines snafu this week. A computer shutdown caused cancellation of thousands of flights and delays for many others. It was a business nightmare of the highest order. But, through all the coverage of the incident, you heard the same thread: the Delta people worked the problem professionally, maintained composure and made their way through. Here’s a letter the Delta CEO sent out: “This week we failed to

Howe Q. Wallace August 12, 2016

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Articles About Leadership

THE JUICE IS WORTH THE SQUEEZE

“Everything you want is on the other side of ‘hard’.” – CJ McCollum, NBA player McCollum is a story of overachievement. He was undersized. Played college basketball at a non-descript school. Was a long shot to be an NBA player but worked his way to being a first-round draft pick and was a solid star in his 10th year in the league. I heard him describe his approach to the game and his development on a podcast called

Howe Q. Wallace March 25, 2024

HAPPENING TO THE WORLD – A SATISFYING WAY TO LIVE

PalletOne leaders “happen to the world.” What does that mean? A PalletOne leader is confident. Each situation creates an opportunity for service and contribution. We are talented and put those talents to work. We see those around us as having talent. We seek to unlock it. We realize that we can be called upon to take the initiative to improve things at any moment. We act when the situation calls for it. We inspire through

Howe Q. Wallace March 25, 2024

SUFFERING AND CHALLENGES

“Weep, trust, pray, think, shift, hope, grow. Ways to handle suffering.” – Tim Keller Tim Keller was a preacher from New York City. He passed away in 2023. I followed him on Twitter because he tweeted profound thoughts like the one above. You don’t exit life without tough things happening to you. It’s a fact. None of us are exempt. In specific order, Keller gave us seven verbs to consider when challenged: Weep – It’s

Howe Q. Wallace March 22, 2024

Recent Articles

Choosing!!!

Business Concept

Another Week of Hard Work

“Shareworthy Service”

We want to have a good reputation

Seven Elements of Professionalism

“Excellent Businesses Don’t Believe In Excellence, Only In Constant Improvement and Constant Change.”

Emotional Quotient People

We Are All Important Part 1

Lessons Learned From Delta Airlines Snafu This Week

Talk To The Leader in PT Lumber. Request A Quote for Pallets.

Articles About Leadership

THE JUICE IS WORTH THE SQUEEZE

HAPPENING TO THE WORLD – A SATISFYING WAY TO LIVE

SUFFERING AND CHALLENGES

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