“Weep, trust, pray, think, shift, hope, grow. Ways to handle suffering.” – Tim Keller Tim Keller was a preacher from New York City. He passed away in 2023. I followed him on Twitter because he tweeted profound thoughts like the one above. You don’t exit life without tough things happening to you. It’s a fact. None of us are exempt. In specific order, Keller gave us seven verbs to consider when challenged: Weep – It’s
You want to be a legitimate leader? Those on your team need to know they have a say. They need to know they can ask questions, make suggestions, and propose ideas. And when they do, they need to be confident they will be heard and respected. Second, you have to be predictable, minimize drama, and make the problem the task. If the team doesn’t know how the leader will respond, they will hold back. Finally,
Several years ago, there was a news story about an incident that occurred in a Sam’s Club warehouse in Colonial Heights, Va. Cases of water fell from a pallet rack onto a four-year-old boy walking down the aisle. The boy was carried from the store, alert and crying. We hope he recovered well. The image of a spilled pallet of goods falling from the sky onto a child should remind us that we are in
Author Seth Godin is a businessman and I pay attention to what he says. He wrote recently about why customers buy from you in a business situation. His insights were fascinating. He said that people buy for at least one of the six reasons listed below. I agree with him. I write to you often about customer satisfaction. Recently, I quoted an expert who said, “If the customer can live without you, eventually the customer
I recently read the book Atomic Habits by James Clear, and it really got me thinking. It’s not new to the world, but it’s new to me. I recommend it. (It’s also available on audiobook.) He discusses what makes a habit work and describes how the discipline of habit-building should be one that everyone takes on. He says habits are “atomic,” which means each of us is comprised of dozens of small habits—sort of like how everything
Do you use checklists? I must admit, I don’t. I have written to you about the power of the checklist but have not yet incorporated it into my life. I read a book that reminded me of their power and it has me reconsidering how I approach it. The book is called Golf’s Sacred Journey: Seven Days at the Links of Utopia, written by David Cook. It sounds exotic, but it isn’t really. A friend gave
Teams become effective when their teammates are “connected.” What is your plan to assure others feel connected? I am connecting with my teammates when: I acknowledge them. I make eye contact and say hello. I catch them doing something right and tell them they are doing well. I say thank you. I give feedback. I offer kind words. I take an interest in their lives outside of work and take time in our conversations to
Every job at PalletOne is needed. Hall of Fame basketball coach Geno Auriemma describes teamwork this way: “Be the best at your role. What would a piano recital be like if the guy who puts the piano on the stage doesn’t do it? Some people lug the piano, some play it.” Because we don’t have all the teammates we need, all of our locations have lean teams. When someone is out, we aren’t as good
Another good thought from organizational consultant Brian Kight. Let’s break it down: “When strength is the mission…” I heard many years ago that successful organizations are strong, fast, and agile. Strong enough to face the challenges and embrace the opportunities. Fast enough to respond quickly when those challenges and opportunities arise. Agile enough to maintain footing in the uneven environments and circumstances we encounter. “Hard is the standard…” You don’t get stronger, maintain speed, or
I love country music songs. The lyrics often give you wisdom to go by. Years ago, I was traveling the highway and heard country music artist Chris Ward describing a new release called “Fall Reaching.” It was a nice little song that never really gained traction. It had a neat little refrain: If you’re gonna win, win graceful If you’re gonna love, love faithful If you’re gonna learn, learn by teaching And if you’re gonna
PalletOne Inc.
Company President, Howe Q. Wallace
Since 2005, he has been sharing his thoughts on the organization, leadership, and communication in an online daily note to teammates called Daily with HQ.
“Everything you want is on the other side of ‘hard’.” – CJ McCollum, NBA player McCollum is a story of overachievement. He was undersized. Played college basketball at a non-descript school. Was a long shot to be an NBA player but worked his way to being a first-round draft pick and was a solid star in his 10th year in the league. I heard him describe his approach to the game and his development on a podcast called
PalletOne leaders “happen to the world.” What does that mean? A PalletOne leader is confident. Each situation creates an opportunity for service and contribution. We are talented and put those talents to work. We see those around us as having talent. We seek to unlock it. We realize that we can be called upon to take the initiative to improve things at any moment. We act when the situation calls for it. We inspire through
“Weep, trust, pray, think, shift, hope, grow. Ways to handle suffering.” – Tim Keller Tim Keller was a preacher from New York City. He passed away in 2023. I followed him on Twitter because he tweeted profound thoughts like the one above. You don’t exit life without tough things happening to you. It’s a fact. None of us are exempt. In specific order, Keller gave us seven verbs to consider when challenged: Weep – It’s
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