Daily with HQ

Notes from PalletOne CEO Howe Wallace

PalletOne CEO Howe Wallace writes a daily note to the company’s 1,000+ manufacturing employees with the goal of keeping teammates informed, connected, engaged and motivated. These notes contain ideas and observations to help teammates address the challenges they face in the workplace and serve as a forum for establishing the company’s culture and values. A selection of these notes is shared here.

Learn more about PalletOne, the nation’s largest new pallet manufacturer.




“NOBODY WHO EVER GAVE HIS BEST REGRETTED IT”-George Halas

“Nobody who ever gave his best regretted it“– George Halas

Halas is a Hall of Fame NFL coach.  Was the owner of the Chicago Bears and helped to establish the league.

His comment is simple but not easy.

To make a choice to do your best through most of your endeavors is rare.

Most people find it easier to “coast.”  They show up and do just enough to avoid criticism or correction.  

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HOW WELL DO YOU RECEIVE CONSTRUCTIVE FEEDBACK

How well do you receive constructive feedback?

Some folks act poorly to feedback.  You know the picture.  They sulk.  They retreat.  They deny.  They dispute.  All of those behaviors border on the defensive.  At some point, you get a reputation for being “uncoachable.”  Colleagues withhold feedback because they don’t believe it helps matters.

I heard about the concept of “second score” recently.  Here’s the idea.  When one receives feedback about a shortfall or needed correction,

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DEPENDABLE, CONSISTENT, COACHABLE, IMPROVING…

“It is not all about talent.  It’s about dependability, consistency, being coachable, and understanding what you need to do to improve”.  Bill Belichick

Dependable:  You show up. You have high standards.

Consistent:   Your performance is reliable. Your teammates know what to expect.

Coachable:   You are eager to learn.  You receive feedback well.  Your attitude invites the mentor to invest in you.

Improving:   Always have a plan to get better. 

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“EXCELLENCE” DOESN’T HAPPEN LATER…”IT HAPPENS RIGHT NOW”

I’m reading a book called:   The Excellence Dividend by Tom Peters.

Peters is a famous management guru who touts “excellence” as the only way to conduct life. I’ve found his thoughts on this subject to be practical and profound. He has several classic books through the years. He’s an author who is worth a read or listen.

In my reading today, he said “excellence” is not a tomorrow thing…It’s a “in the next five minute” thing.

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RELIABLE, HONEST AND GENEROUS

Reliable, Honest and Generous.

Who do you trust?  Are you trusted?

Striving to be trustworthy in all your interactions is an admirable goal.

A trusted spouse and parent provides a platform for your family to soar.

A trusted colleague allows teams and businesses to go further, faster.

What’s a formula for developing trust?

Be Reliable – Show up.  Provide what you promise.  Make commitments and fulfill them.

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HEARD A GUY NAMED CHARLIE PLUMB SPEAK RECENTLY

I heard a guy named Charlie Plumb speak recently.  He was a Navy pilot who was shot down in the Vietnam War and spent almost seven years in a prisoner-of-war camp.  Can you imagine?

His story is riveting.   The fact he is still alive and fit…tells you he learned a lot about survival while he was in jail.

One of the stories he tells is about meeting a guy in Kansas who knew him,

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CULTURE IS WHAT YOU PRACTICE, PROMOTE AND PERMIT

“Culture is what you practice, promote and permit”.   Tim Kight, Organizational Consultant.

 Having a constructive culture is the key to successful organizations.  Culture is reflected in the beliefs we have, the way we behave and the quality of experience, because we were around.

 So, I pay attention to Kights culture quote.

 What you practice:  your team will be the sum total of the things you do.  Not what you say. 

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BE QUICK TO LISTEN AND SLOW TO SPEAK

Here’s a leadership fundamental which may seem to be counterintuitive.  “Be quick to listen and slow to speak.”

 Most of us associate leadership with “talking”.  Leaders have to be the boss.  They make decisions.  They give direction.  They provide inspiration.  They deliver the “hard” feedback.

 All of that may be true.  But, when you think about it, leaders must still place a premium on listening versus talking.

 The best decisions occur when all the facts are apparent. 

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IT’S DOING NOT HOPING THAT MAKES A DIFFERENCE

It’s doing not hoping that makes a difference.

 It’s doing not wishing that makes a difference.

 It’s doing not planning that makes a difference.

 It’s doing not knowing that makes a difference.

 Andy Stanley was teaching a lesson about what should happen when your life isn’t what you want it to be.

 His teaching focused on “doing”.   It was a pretty simple offering.

 First,

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LIVE THE LIFE WE INTEND

Charles Krauthammer died yesterday of cancer.  He was a Pulitzer Prize winning writer and commentator.  He was a thoughtful man with a definitive point of view.

He was regarded an inspiration by many because he suffered a diving accident during the time he was in med school.  The accident left him paralyzed from the neck down and in a wheelchair for life.  Despite this tragedy, he gathered himself to finish med school and fashioned a life that made a difference in the world.

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